Retail Customer Advisor

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  • Sector:

    Property Jobs

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  • Published:

    about 1 year ago

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Job Description

Retail Customer Advisor (Newmarket) Part Time This role is an essential part of our ability to provide the most consistent and enjoyable customer experience to every customer through outstanding knowledge of our products, propositions, and our award-winning network. You will positively re-enforce great team working across all channels and offer solutions to customers that match their needs, supporting the delivery of our company plan and strategy, and helping to enhance our company reputation in the marketplace. Consider yourself on stage at all times, surprising and delighting your audience with your extensive knowledge and genuine enthusiasm for Three's range of products and services. What makes this role unique? Working as part of an award winning Retail team consisting of other Customer Advisors and Assistant Managers, you will report to a Store Manager. As the face of our company brand, you will play a huge part in how we deliver against our customer- focused goals. You will be accountable for achieving personal and store KPIs and responsible for driving customer experience by engaging in relevant and engaging conversations with your customers. You will have the opportunity to develop and show your drive and determination to succeed in an environment that will support and prepare you for the next level of your career. You will be required to work evenings and weekends depending on the store's hours of operation and you may be asked to support other store teams in your area as and when needed. Job Context We are currently recruiting a 16 hour contract for our Three store in Newmarket store. We need the right team for us to be at our best. We'll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future! Just a heads up. You don't need knowledge in our products, the ambition and drive to learn will do just fine. Fancy being the face of our company brand? Enjoy engaging and building relationships with customers? Got that customer service head? Look no further... Responsibilities * Offer solutions to customers with general mobile or network queries (we'll teach you how to answer these!) * Drive our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy. * Matching our products and services to our customer's needs, and selling them our amazing state of the art products and services. * Achieving personal and store KPI's * You may be asked to work evenings or weekends depending on your shift work. Experience * Experience in a customer facing role * Awesome communication skills * Willingness to learn