Playground Planner

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    Property Jobs

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  • Published:

    about 1 year ago

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Job Description

Be part of 'Our Glorious Playground'... When Gleneagles first opened its doors in 1924, this magnificent countryside estate in the heart of Scotland was described as a "riviera in the Highlands". Today, as a member of the Leadership Hotels of the World, Gleneagles continues to offer an unrivalled array of attractions, including: luxury accommodation, some of the best dining experiences in Scotland, three championship golf courses, an award-winning spa and an exhilarating array of outdoor activities. With over forty operating departments, Gleneagles offer its 1,000 employees unrivalled opportunities, across many different roles and disciplines. Located just off the A9, Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins). Come and join us ! One of Scotland's finest and most iconic 5-star hotels and country estates, we are currently seeking a warm, professional and well organised Playground Planner to join our Leisure division. We are open to having a conversation with you around flexible working. Here's a bit more detail on what we see you doing in this role: • Responsible for planning itineraries for VIP guests staying within the Hotel, with regards to their activities and dining. Building relationships with these guests prior to arrival to ensure that their needs are met throughout their stay. • Enhance the guest experience by building bespoke activity itineraries, for guests who look for unique experiences for example off site half and full day Trout or Salmon Fishing, Deer Stalking, Game Shooting to name just a few. • Meeting new guests every day in the Snug to make further activity and dining bookings. Up selling many activities, maximising revenue. • Handling group activity bookings as requested by Group Sales and Event Teams. • On occasion may be asked to attending client dinners with group sales team to discuss all activities available at the Hotel in order to win business for the Hotel. • Action all emails and correspondence to ensure a prompt and efficient service. • On occasion be available to assist with any special Country pursuit's group events. • Ensure good working knowledge of all activities. • Attend all training that will provide you with the knowledge to practice service standards and procedures. • Be fully aware, practicing service standards and procedures. • Be consistent, greet each guest warmly, taking time to listen and fully understand their needs. • Have a positive attitude and a high standard of attention to detail. • Have the ability to work under pressure, managing your workload well when extremely busy or short staffed. • Personalise the guest experience and go the extra mile to exceed their expectations. • Maintain the accuracy of the database, building guest profiles with the correct information at the time of booking, this will ensure the accuracy of billing and protect the revenue. • Ensure guest confidentiality and security of information at all times. • Take accountability for guest queries/requests/issues by resolving in a positive and timely manner. • Work as a team by helping and supporting each other and celebrating success. • Actively share knowledge and ideas of the Resort. The kind of person we're looking for: • Previous experience within customer service, ideally a customer facing role • Ideally within the Service industry and or Hotels • Ideally used hotel operating systems e.g.: Opera and R.A. • Takes pride in the work they do and are passionate about delivering the high standards that are associated with the Gleneagles brand • Enthusiastic, confident and warm; you like working in an environment where things move and flex, where a can-do attitude is key • Has an enthusiastic approach to tasks with a can-do attitude and impeccable attention to detail • Reliable and likes to ensure every job is completed to the highest of standard consistently and in a timely fashion • Great team worker with strong communication skills; you want to be part of a team that works hard, supports each other and above all has fun along the way Perks & Benefits As well as a competitive salary and investment in your personal development, you will have the opportunity to enjoy a huge variety of perks and discounts: • 30 days holiday (including bank holidays) increasing with service • Pension Scheme • Life Insurance • Discounted golf membership and spa treatments • Discounted hotel stays (Gleneagles, Hoxton Hotels and 27 luxury hotels across Scotland) • 25% discount on Gleneagles retail products and the invitation to attend pre-sale events • Personal membership to Perkbox, an employee perk platform offering a huge variety of discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments • Mobile phone insurance • Free 'pay day' lunch and monthly drinks offers • Refer a friend scheme • Volunteering day with a charitable partner of your choice If you are