Onsite Service Engineer

  • Location

    Canary Wharf

  • Sector:

    Property Jobs

  • Job ref:


  • Published:

    about 1 year ago

  • Client:


Job Description

At Electrosonic we're on a mission. A mission to design, build and support innovative technology solutions that create lasting experiences for people to live, work and play. We're looking for passionate, dedicated gamechangers to join our team and drive the future of Electrosonic. Think you have what it takes? Read on... 1. Have you previously worked within an electrical engineering role? 2. Do you have a wealth of technical knowledge when it comes to AV? 3. Can you offer our client exceptional Customer Service? If you have answered "yes" to these questions, please keep reading to hear more about an exciting new opportunity at Electrosonic Ltd. The Position: With a position at Electrosonic Ltd, you join a team that provides cutting-edge solutions for world-class projects. Electrosonic is made up of passionate, super-smart, energetic people, who will challenge and inspire you every day. Do you want to be part of something exciting and unique? Then please join us! We are currently looking for an Onsite Service Engineer to be based at our client site in London. To provide client onsite engineering services to include troubleshooting, installation and maintenance of electronic communication systems including but not limited to video conferencing, audio visual, projection, pro audio, video, stage lighting, paging, intercom, control, networks, IP, PC, CCTV and fire alarm systems. Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation and operation of all aspects of audio visual, video conference, display and presentation technologies. Installation and servicing of systems in the most efficient and effective manner to ensure minimum down time and maximum performance. What you will be doing? * To ensure a prompt, courteous and appropriate response to all customer requests for assistance and support, working to defined service level agreements and within contractual timeframes / frameworks. * Be responsible for the general tidiness, safety and order of the workshop and maintain the highest standards. * Accurately and quickly diagnose and remedy faults and problems. Troubleshoot electronic systems and equipment, and repair down to electronic component level. * Assist with preventive maintenance of customer equipment. * Responsible for reading and interpreting wiring diagrams, schematics, and drawings and reporting and remedying any discrepancies. * Responsible for accurate tracking of the client's hardware inventory. * Research and obtain information on position specific training opportunities. * To provide advice and support to all other staff whenever necessary. * Responsible for updating all manuals, safety practices, and technical information held. * Carry out routine testing of portable and installed equipment to diagnose, log and repair faults. * To be responsible for ensuring the working condition, calibration and ongoing maintenance of all test equipment, tools and associated hardware. * Work with support technicians to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum and ensure complete closeout and turnover of jobs to the client or service department. * Maintain accurate and current company and customer files. * To ensure all work is performed to the Company standards and that quality techniques are practiced. * To work in compliance with the Company's safety manual with safety of self and others in mind at all times. * Be proactive in suggesting new methods and techniques to improve efficiency. Person Specification * Hold a recognised qualification in electronic engineering or equivalent combination of education and related field experience. * A full working knowledge of communications, networking, audio visual systems and system components is essential. * Fully conversant with audio DSP based technologies, gain structure and the requirements of sound reinforcement within the presentation environment. * Proven experience in the testing, fault finding, servicing, maintenance, engineering and installation of electronic audio visual systems, or related field. * Knowledge of touch screen and web-based programming and control technology. * Experience in IP and ISDN video conferencing systems. * different types of tasks during the working day. * Strong client facing skills and customer-focus with an understanding of the sensitivities of working on a client's site and when providing remote support. * Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline. * Be able to manage multiple tasks simultaneously. Ability to demonstrate planning, organising and implementing skills which ensure the successful completion of a project by a specific due date. * A formal AV qualification or equivalent is desirable. Company Description: Electrosonic is an international audiovisual and technology services company that designs, bui