KEY ACCOUNT MANAGER - ESSEX / SUFFOLK - £55,000pa OTE
Basic £40,000pa + Co Car
To grow customer and revenue sales of products & services to the larger independent agents, the Key Account Manager will achieve identified sales targets of agents through proactive activity across the customer base.
To develop long term business relationships with key agents within a defined territory to deliver regular and effective account management meetings and increase revenues through a multi product portfolio.
Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate and up to date records.
Key is the ability to handle complex and sometimes challenging negotiations and achieving winning outcomes for all parties.
·Develop an understanding of organisational and internal influence structures within all allocated agent customers
·Develop relationships from office manager level to director/owner level as appropriate
·Ensure territory coverage to touch all opportunities on a scheduled basis
·Identify prospects where company`s services can be sold
·Leverage understanding and relationships to create sales opportunities of the companies membership packages & products.
·Maximise revenue opportunities with existing customers within defined territories / customer groups, ensuring uptake of additional products
·Work with customers that have signaled intent to cancel their subscription in order to reverse their decision and keep the customer`s business
·Maintain accurate records, sales forecast and activity reports
·Reporting on all profiles of customers and activity on a regular basis, and regular updating of the CRM system
·Maintain on line customer data records with all relevant information (CRM system)
·Ensure accuracy of contracts signed including checklists
·Communicate effectively with internal & external customers
·Follow up customer queries within 24 hours
·Maintain solid customer relationships and provide outstanding customer service & understand the client`s needs
·Proactively assist agents that are low users of the service
·Assist customers to ensure their listings are high quality and they get the most from their subscription
·To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.
Please APPLY TODAY at Rayner EAST - RPE1195
You are always welcome to call our office and talk, in complete confidence, to one of our recruitment experts. Call us today or visit our website: www.raynerpersonnel.com
IAN HOSKINS Director 07538 315866
STEVE TALBOT - Associate Recruiter 07989 949892
MANDY ANDERSON - Associate Recruiter 07940 168941
EDMUND KHOURY - Associate Recruiter 07852 213221
VINCENT POCOCK - Associate Recruiter 07736 678855