Head of Insurance Claims - Automotive

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    Property Jobs

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  • Published:

    about 1 year ago

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Job Description

Head of Claims - Automotive and Transportation Insurance (Chartered Insurance Institute Diploma (Dip CII) or Advanced Diploma (ACII) Qualified) Job Description: My client is committed to providing a superior, digital road crash management service to drivers on a global basis. Increasing driver safety and supporting their mobility and vehicle repair/replacement needs following what is often a traumatic event Description Due to continued growth my client is now seeking a claims professional with deep understanding and experience of the UK auto insurance claims market at both an operational and strategic level, and who has the ambition to take the lead on building a best of breed claims management operations. As Head of UK Claims Crash Management Services, you will lead the claims management operation, delivering an enhanced post-crash experience for the end user and revenue for the auto manufacturer / telematics customer, through shared savings in claims processing costs with auto insurers; optimum use of the auto manufacturer's certified repair shops; and increased customer retention / vehicle total loss replacement. The individual must display the autonomy necessary to take the initiative on setting and implementing a vision for what constitutes best in breed, and who is willing to take responsibility for defining, implementing and managing the operation as we grow. Responsibilities Develop in conjunction with the senior management team, and then implement strategy for the handling of auto insurance claims for all UK customers * Provide strategic leadership as well as technical and management expertise and experience, working collaboratively with the senior management team, product team and technical team * Develop in conjunction with the senior management team, and then implement strategy for the handling of auto insurance claims for all UK customers * Lead and manage claims in the delivery of agreed performance measures for cost management, operational efficiency and customer service * Ensure full compliance with all relevant regulatory bodies and industry protocols, including the Financial Conduct Authority * Deliver claims business to budget and associated operational metrics, with appropriate trajectory for future years * Represent the company on key market bodies as appropriate Required Skills and qualifications * 3+ years working as a Insurance Claims Manager, ideally at a composite insurer or specialist insurance operation * 3+ years handling auto insurance claims, ideally first party and third party across personal and commercial lines * Chartered Insurance Institute Diploma (Dip CII) or Advanced Diploma (ACII) Qualified * Broad understanding of the UK auto insurance industry and expertise in auto claims functions and crash (accident) management across personal and commercial lines * Deep expertise of credit hire and credit repair processes, legislation and market developments * Ability to deliver rapid business transformation and solutions * Track record of delivering to time and to high standards with excellent risk management disciplines * Appreciation of user-centric crash management journey with an open minded and challenging approach to how best to deliver it * Well-rounded team player, who is equally comfortable contributing to overall business strategy, explaining decision making and undertaking all work items as required, including claims handling Preferred Skills Understanding of the automotive industry / an interest in Connected Car technology Knowledge of Lean Start-up methods and Agile design Ability to operate in fast growth / rapid delivery environments Remuneration Rate £50k-£75k Depending on experience