Customer Success Manager
Basic Salary £35,000-£40,000+ bonus
As a Customer Success Manager you will be responsible for ensuring that customers continue their contractual relationship with our business, maximise their advocacy of the Company and fully adopt and achieve value from the full range of our business products. The incumbent advocates a 'Customer for Life' philosophy through their knowledge of our products and the real estate industry.
The role is responsible for developing and maintaining relationships with a variety of customers across our client base and for delivering the Customer Success strategy, as directed by the Head of Customer Success. This means working closely with other teams within the business to ensure customers consistently achieve measurable success. Working closely and collaboratively with the Senior Success Managers, the incumbent will develop and grow their overall product and industry awareness to the benefit of their customer portfolio.
Objectives and Key results measured
These are the main measurable performance outputs of the role, which will demonstrate if results have been achieved:
·Net client retention rate
·Customer success NPS score
·Customer journey NPS score
·Implementation of customer success plans
·Implementation of customer success campaigns
Our client is one of the most reconised prop tech companies within the UK, offering CRM support across 1000's of estate agencies.
I quick application would be advised or contact Jake at Rayner Personnel.