Can you deliver the kind of outstanding service that sets the BMW brand apart? BMW Group Retail Working in BMW Group Retail is an altogether different experience to any other career you might have known - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds. Welcome to the future of automotive retail Our market is changing and so too are our customers. We understand that every customer's relationship to their vehicle is personal, and that every customer need is different. So, we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty - and you'll be making that happen. We'll give you all the tools you need to make every customer experience memorable. And you'll have all the support and opportunities to make the most of your own future with us. Your role You'll be the first point of contact for our customers, providing a courteous and efficient reception service to ensure each customer receives a warm welcome and their enquiries are handled professionally. You will make customer bookings and plan customer arrival times to reduce waiting times for leaving and collecting their vehicles whilst, liaising with estimators, parts and technicians on their availability. Additionally, you will prepare the invoices and related paperwork for all work carried out by the bodyshop promptly and accurately to submit for payment and accurately invoice all completed internal, trade and retail jobs. You will be required to maintain workload control spreadsheets to ensure vehicles are worked on in an efficient manner. Your profile You will have previous experience of working as a receptionist in a fast-paced environment, with excellent IT skills including the ability to us Microsoft Office products to an intermediate level. Rewards Your hard work will be rewarded with a pension scheme and access to bespoke training courses at the state-of-the-art BMW Training Academy, globally recognised BMW accreditation and certification.